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Accessibility

The Cluny welcomes Deaf and disabled customers.

Contact Details

Ross Lewis is responsible for access related queries
ross@thecluny.com
0191 230 4474
36 Lime Street
Newcastle upon Tyne
NE1 2PQ

Arrival Information

On arrival please speak to a member of staff if you require assistance or have any questions. If you need to speak to a member of our team in a quiet space, please let us know – a manager can take you somewhere more private to talk.

Venue Information

The Cluny
There is level access to:

  • The main bar and restaurant, via the front entrance
  • The ground floor of the venue, via the arched doorway opposite the main bar

Cluny 2
A lift in Cluny 2 provides access to:

  • The bar and venue (basement)
  • Toilets (First floor)
  • Dressing rooms (basement)

Accessible Toilets

There is an accessible toilet in both venues:

In The Cluny it’s at the end of the main bar, opposite the accessible entrance to the venue.
In Cluny 2 the toilet is located on the 1st floor, accessed via a lift.

Personal Assistants

If you require a personal assistant to attend with you, please either let a member of staff know when you are buying a ticket, or contact us for free access for your assistant (one weeks prior notice is preferred).

Viewing Area

We have an allocated space in the venue for wheelchair users, allowing them space at the front of the standing area (to the left of the stage in The Cluny and the right of the stage in Cluny 2) this has the benefit of being at the same side of the venue as the entrance/exit. If you require assistance finding an alternative position please ask a member of staff and we will do our best to accommodate your request.

Seating

The Cluny can arrange for some seating / tables to be set out and reserved if this is required. There is a seating area allocated on the higher level of the venue, this is found after the second flight of stairs, closest to the stage. Space can be limited depending on the event, please let us know in advance if you need seating arranged.

We have various seats that can be used. Contact access@thecluny.com or call us on 0191 230 4474 if you wish to know the height of seats.

In Cluny 2 there is permanent seating at the back of the venue. The permanently fixed seats are 58cm high, the backs of the seats are 37cm high.

Getting Here

Our address is The Cluny, 36 Lime Street, Newcastle upon Tyne, NE1 2PQ. View on a map and find out the distance between us and your location by clicking here.

Bus

The Cluny is 1.2 miles from Haymarket Bus Station. To find general information about accessibility on Newcastle’s buses please visit: https://www.nexus.org.uk/bus/guide-buses/safety-and-accessibility.

Train

The Cluny is located 1.3 miles from Central Station. A taxi from the train station to The Cluny should cost around £6 (there is a taxi rank located to the right as you exit Central Station).Tyne and Wear’s Metro service has a station within the train station. To access the metro station take the train stations lift down to the Metro platform.

Metro

The nearest metro stop to the Cluny is Manors, this is 0.6 miles away.

Taxi

There are several taxi firms that serve Newcastle city centre. Our bar and box office staff will be happy to assist in obtaining a taxi. Taxies will drop off and pick up either outside the main entrance of The Cluny, or at the door of Cluny 2.

Car Parking

The Cluny does not have a car park. Limited car parking is available along Lime Street. There are also car parking spaces in the Arches Car Park under Byker Bridge at the bottom of Stepney Bank, next to The Ship pub.

Blue Badge Parking

Blue Badge holders may park on yellow lines for up to three hours if there are no loading restrictions and parking there does not cause an obstruction and the badge provides exemption in on-street permit parking areas.

Disabled parking is available on Lime Street, Foundry Lane and in The Arches car park.

Customers with medical requirements

The Cluny welcomes attendees who need to bring medicines, food or drink to manage a medical condition, or medical equipment. All of our management team have first aid emergency training, please approach a member of staff who can inform and bring a manager in an emergency.

Strobe Lighting

Strobe lighting is used during some performances as a visual effect. Please contact The Cluny prior to an event to check whether strobe lighting is used. Signage in the bar area and venue entrances will be displayed if strobe lighting will be used during a performance.

Assistance Dogs

Assistance dogs are welcome in the venues and bar. The owner should notify the venue of the intention to attend an event in advance where possible, please phone The Cluny on 0191 2304474 (weekdays between 12:00 – 17:00) or email access@thecluny.com.

Feedback

We want to improve our services as much as we can and would really value your feedback. Please get in touch if you have any comments or suggestions.

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